Eagle point Health Care Darlos Guppy Recognized as IMG Customer Service Superstar
Congratulations to Darlos Guppy, ADON at Eagle Point Health Care Center! You were chosen as IMG’s August Customer Service Superstar!
We are thankful for Darlos Guppy and her ever present enthusiasm and dedication that she exhibits daily. When she found out that she was the “Superstar” this month and why, she stated, “I do get upset about a situation from time to time, but it’s behind closed doors”. She only shows the Residents and staff a positive attitude, always, which really helps boost the morale of the facility.
Darlos has been a loyal nurse, with over 30 years of service, and seen the facility through various administration changes and ownership. But one thing remains constant. “She Cares”.
When a core member of the team takes vacation, or is out on sick leave; Darlos helps out. Taking admission calls for a week along with continuing to do her own duties, completing nursing reports, taking an extra shift…anything that she is asked. That is an amazing trait! When we need to know what happened a few years ago with a Resident or family - you are correct - we ask Darlos! This has been a huge help to guide Residents and family in the right direction for care.
Most recently we had a marriage vow renewal for our residents and staff for the month of June. This was an opportunity for our Residents to attend a wedding in the summer months and be included in an event that brings joy. Darlos and her Husband, Marty, of more than 25 years said, “I do”, again along with some of our other staff and married couples that call Eagle Point HOME.
Darlos lives the mission of Residents First and Employees Always. And she is the glue that binds our facility together!
Thank you Darlos for your years of service and positive attitude … you make a difference!